5 Steps To Land Entry-Level Help Desk Jobs

Landing an entry-level help desk job can be a great way to launch your career in the IT industry. Not only do help desk technicians play a critical role in ensuring the smooth operation of computer systems and networks, but they also have the opportunity to work with a variety of technologies and interact with diverse groups of people. In this article, we will outline the five essential steps to help you land an entry-level help desk job and kick-start your career in the IT industry.

Why Help Desk Jobs Are a Great Starting Point

Help desk jobs are an excellent entry point into the IT industry for several reasons. Firstly, they provide a broad exposure to various technologies, allowing you to develop a wide range of skills and gain hands-on experience. Secondly, help desk roles are often the first point of contact for users experiencing technical issues, which means you'll have the opportunity to develop strong communication and problem-solving skills. Finally, help desk jobs can lead to career advancement opportunities, as you gain experience and move into more senior roles or specialized areas like network administration, cybersecurity, or data analytics.

Step 1: Meet the Basic Requirements

To be considered for an entry-level help desk job, you'll typically need to meet certain basic requirements. These may include:

• A high school diploma or equivalent
• Basic computer skills and knowledge of operating systems (e.g., Windows, macOS, Linux)
• Familiarity with common software applications (e.g., Microsoft Office, Google Suite)
• Strong communication and problem-solving skills
• Ability to work in a team environment and provide excellent customer service

Some employers may also require or prefer candidates with:

• A degree in computer science, information technology, or a related field
• CompTIA A+ or other relevant certifications
• Previous experience in a help desk or technical support role

Step 2: Acquire Relevant Skills and Certifications

While meeting the basic requirements is essential, acquiring relevant skills and certifications can significantly enhance your chances of landing an entry-level help desk job. Consider the following:

• CompTIA A+ certification: This is a popular and industry-recognized certification that covers a broad range of topics, including hardware, software, networking, and security.
• Help desk software training: Familiarize yourself with popular help desk software, such as ServiceNow, Zendesk, or Freshdesk.
• Operating system skills: Develop skills in multiple operating systems, including Windows, macOS, and Linux.
• Cloud computing knowledge: Familiarize yourself with cloud computing platforms, such as Amazon Web Services (AWS) or Microsoft Azure.

Step 3: Build a Strong Resume and Cover Letter

Your resume and cover letter are often the first impression you make on potential employers. To increase your chances of landing an interview, make sure your application materials are well-written, concise, and tailored to the job you're applying for.

• Highlight relevant skills and certifications
• Emphasize your customer service and communication skills
• Use specific examples to demonstrate your problem-solving abilities
• Keep your resume and cover letter concise and easy to read

Step 4: Prepare for Common Help Desk Interview Questions

Help desk interviews often involve a combination of technical and behavioral questions. To prepare, review common interview questions, such as:

• What is your experience with [specific technology or software]?
• How would you troubleshoot a common technical issue?
• Can you describe a time when you provided excellent customer service?
• How do you stay current with new technologies and trends?

Practice answering these questions, and be prepared to provide specific examples from your experience.

Step 5: Network and Apply for Jobs

Networking and applying for jobs are critical steps in landing an entry-level help desk job. Consider the following:

• Attend industry events and job fairs to meet potential employers and learn about job opportunities
• Utilize online job boards, such as Indeed or LinkedIn, to search for help desk job openings
• Leverage your professional network, including friends, family, and colleagues, to learn about job openings or get recommendations
• Tailor your application materials to each job you apply for, and be sure to follow up with the employer to express your interest in the position

By following these five steps, you can increase your chances of landing an entry-level help desk job and launching your career in the IT industry.

Final Thoughts

Landing an entry-level help desk job requires a combination of technical skills, customer service experience, and persistence. By meeting the basic requirements, acquiring relevant skills and certifications, building a strong resume and cover letter, preparing for common interview questions, and networking and applying for jobs, you can increase your chances of success. Remember to stay positive, stay focused, and keep working towards your career goals.

What is the average salary for an entry-level help desk job?

+

The average salary for an entry-level help desk job varies depending on location, employer, and industry. However, according to the Bureau of Labor Statistics, the median annual salary for computer support specialists was $53,470 in May 2020.

What are the most common help desk software used in the industry?

+

Some of the most common help desk software used in the industry include ServiceNow, Zendesk, Freshdesk, and JIRA Service Desk.

How can I stay current with new technologies and trends in the IT industry?

+

There are several ways to stay current with new technologies and trends in the IT industry, including attending industry events and conferences, following industry leaders and blogs, and participating in online forums and communities.